Frequently Asked Questions
Answers to what we're asked most.
Still have a question? Contact Support any time.
Ordering & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. International delivery generally takes 7–15 days, depending on destination and customs processing.
Is shipping free?
Yes — every order over $139 ships free, no code required.
Do you ship internationally?
Yes. Customs duties or import taxes may apply depending on your country, and are the buyer's responsibility.
Returns & Care
What's your return policy?
Because every piece is handmade, we don't accept returns or exchanges for change of mind — all sales are final, and earrings can't be returned once worn, for hygiene reasons. If your order arrives damaged or with a quality issue, just reach out within 3 days of delivery. See Shipping & Returns for the full details.
How do I care for my jewelry?
Our full Jewelry Care Guide covers everyday wear, storage, cleaning, and what to expect from the finish over time.
Membership & Rewards
How do I earn points?
Create an account, add your birthday, place an order, or refer a friend — see the full breakdown on our Membership page.
How do I redeem points?
Every 100 points is worth $2 toward your next order, redeemable at checkout once you're signed in.
Materials & Quality
What materials do you use?
We choose metals and finishes for how they wear over years, not how they photograph on day one — read more on Our Craft.